Policy

Vidyc.com, part of Beside Films, an Amsterdam-based video studio registered in the Netherlands (referred to as “Vidyc”), reserves the right to change or modify this Agreement, and any policy or guideline incorporated by reference at any time at its sole discretion.

You (referred to as “Customer”) accept our Terms of Service, detailed herein, upon clicking the checkbox in our checkout process (which is required to complete the form). You agree that you’ve reviewed and understand the content within our knowledge base outlining details on how our service works and our scope at https://vidyc.com.

All policies extend to end clients for white label and reseller users.

Any changes or modifications will be posted by Vidyc to www.vidyc.com/terms and become effective upon posting of the revisions on this document.

You are responsible for regularly reviewing the Site to obtain timely notice of such changes or modifications. Your continued use of the Services following Vidyc posting of any changes or modifications will constitute your acceptance of such changes or modifications. IF YOU DO NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE SERVICES AND IMMEDIATELY PROVIDE NOTICE OF CANCELLATION OF THIS AGREEMENT.

Use – Your subscription and any add-ons will automatically renew at the end of the applicable subscription period. Vidyc works on one video at a time. Turnaround times are not guaranteed, but a majority of our customers receive 1-2 final drafts overnight, depending on the length and complexity of the projects.

Your subscription gives you a fractional stake of an editor for x hours per business day as defined in your order. Unused time does not accumulate or roll over as each day your editor is blocked for the amount of hours ordered.

Cancellation – You may cancel your subscription with Vidyc at any time before the end of the then-current subscription period. To cancel your subscription, please email us at info@vidyc.com.

Upon cancellation, you will continue to have access to Vidyc services and your files through the end of your paid billing term. Access to your account files requires an active subscription. Cancelled accounts will not have access to their files once their billing term has ended.

Money Back Guarantee – If the customer is using Vidyc for the first time, they are entitled to a 14-day risk-free period to evaluate the quality of the service. Provided they’ve filled out the cancel form during the first 14 days of service, they can additionally request a refund by emailing info@vidyc.com.

Payment and Refunds – Payments are non-refundable, and we do not provide refunds or credits for any partial subscription periods except as provided for in the Money Back Guarantee. You further agree that, upon registering for the services through the Site, you authorize Vidyc to charge your method of payment (e.g., credit card) for the fee on each anniversary of your registration date, based on your billing frequency (e.g., monthly, quarterly, annually). Your account and access to the services provided via the site shall be suspended in the event of non-payment of applicable fees. You represent and warrant to Vidyc that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. Vidyc may change its fees from time to time by posting the changes on the Site with 5 days prior notice, but with no advance notice required for temporary promotions or reductions in fees. You, the client, are responsible for using Vidyc after payment.

Need videos faster? Consider upgrading the amount of fractional hours to match your workload and editing process.

If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, including using our services for illegal or adult/pornographic materials, we reserve the right to cancel your account.

We don’t provide the following services:

Voiceover recordings.
Animation services.

Output files – While we do our best to minimize any mistakes, due to the nature of creative design, we cannot guarantee all files delivered will be 100% error-free. Upon file delivery, you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. Vidyc is not responsible or liable for any losses or expenses incurred from errors or omissions.

Ownership of Content – Customer maintains the ownership rights in any User Content that such Customer submits to the site and the finished product Vidyc produces.

Grant of Limited Rights to Vidyc – By submitting a Task to Vidyc, the Customer gives us the rights to User Content to the extent necessary to complete the Task. Each Customer authorizes us to retain archival copies of all User Content that such Customer has submitted.

By default, you agree to provide Vidyc with a non-exclusive right and license to publish your work in our portfolio, website logo block, social media, email, or other communication efforts. If you would like to revoke this right, please notify our team in writing at info@vidyc.com.

Work and delivery output – While we accept unlimited requests and revisions, your output volume depends on many factors, namely the total request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines, but our suggestion is to not use our service for time-sensitive requests. Your right to use the Vidyc services shall terminate upon your breach of any term of this Agreement.

Limitation of Liability – We will not be liable to you or any third party in any event for any loss (financial or otherwise) or any damages arising from or relating to this Agreement. You acknowledge and agree that your use of this site is at your own discretion and risk. In no event shall the total liability of Vidyc under this Agreement exceed the current month’s subscription payment, regardless of the cause of action, in tort, contract, or otherwise.

Indemnification – To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Vidyc and each of our respective officers, directors, agents, partners, and employees (individually and collectively, the “Vidyc Parties”) from and against any loss, liability, claim, demand, damages, expenses, or costs (“Claims”) arising out of or related to (a) your access to or use of our Services; (b) Whitelabel access to our service; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with our Services. You agree to promptly notify Vidyc of any third-party Claims, cooperate with Vidyc in defending such Claims, and pay all fees, costs, and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees). You also agree that Vidyc will have control of the defense or settlement of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Vidyc.

Definitions

Business day – Vidyc operates 24/7 in the Central European Time (CET) zone.

Governing Law – Any claim relating to Vidyc’s website shall be governed by the laws of the Netherlands without regard to its conflict of law provisions.

Vidyc.com, part of Beside Films, an Amsterdam-based video studio registered in the Netherlands (“we,” “us,” and “our”), is committed to protecting your privacy and personal information that you provide to us when accessing or using our Services, products, or this website (this “Site”). This privacy policy (this “Policy”) explains how we gather and use the information that we collect during your visit to this Site.

This Policy may change over time, so please be sure to reread it from time to time. Amendments, modifications, or changes to this Policy will be posted at this URL and will be effective when posted. Your continued use of this Site following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance thereof. If you do not agree with the terms in this Policy, please do not use this Site and do not provide any information to us. Unless otherwise defined in this Policy, the terms used in this Policy have the meaning given to them in our Terms of Service, which you can access here: https://vidyc.com/terms-conditions.

Restrictions

This Policy covers your access to our Services and this Site. Our Site is not directed to and is not intended for access and use by persons under the age of 18. We do not intentionally collect or use Personal Data from users that we have reason to believe are under the age of 18.

Personal Data Collected

The type of Personal Data (defined below) and Other Data (also defined below) we collect depends on how you are specifically interacting with this Site and how you are using our Services. Generally, we gather Personal Data and Other Data as described below.

Personal data is information that identifies you or can be used to identify or contact you, e.g., your name, email address, address, usage data, phone numbers, and unique device identifiers (“Personal Data”). We may need to collect and process Personal Data in order to provide requested information, products, or Services to you (including this Site) or because we are legally required to do so.

Account Registration: We request Personal Data from you if this Site requires registration. The registration process requests that you provide your name, email address, address, phone number, company affiliation, if any, and other similar information. This information must be stored on this Site and is accessible to anyone with whom you share your username and password. For this reason, please safeguard your username and password carefully and do not disclose it to any other person.
Voluntary Disclosure: We may collect Personal Data voluntarily provided by you, including in emails to this Site, online forms, order and registration forms, surveys, promotion participation, phone calls and online chats with our customer service, and through other means.
Payment Services: We may use third-party payment Services (each, a “Payment Service”) to collect payments made through this Site. If you wish to make a payment through this Site, you may be directed to a webpage that is hosted by the Payment Service (or the Payment Service’s service providers) and not by us. Any Personal Data that you provide through a Payment Service page will be collected by the Payment Service and not by us, and will be subject to the Payment Service’s privacy policy, rather than this Policy. We have no control over, and are not responsible for, the Payment Service’s use of information collected through the Payment Service page.
Log Data: We may collect log data, such as network and connection information (including Internet Service Provider (ISP) and Internet Protocol (IP) addresses), device and browser identifiers and information (including device, application, or browser type, version, plug-in type and version, operating system, user agent, language and time zone settings, and other technical information), advertising identifiers, cookie identifiers and information, and similar data.
Usage Information: We may collect usage metrics (including usage rates, occurrences of technical errors, diagnostic reports, settings preferences, backup information), content interactions (including searches, views, downloads, and prints), and user journey history (including clickstreams and page navigation, URLs, timestamps, content viewed or searched for, page response times, page interaction, and similar data).
Other Means: We may collect information through various other means, including from selected third-party business partners who work with us in relation to our Services and that we may utilize to deliver certain content, products, or Services or to enhance your experience. From time to time, we may also acquire from third parties certain lists containing the names and contact information of individuals who may be interested in our Services.

We ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through this Site or otherwise to us.

Use and Disclosure of Personal Data

Our primary goal in collecting, using, and sharing your information is to enhance and improve our Services. To that end, we will only use Personal Data for legitimate business purposes, including the following:

Fulfillment of Requests: We may use Personal Data about you (a) to deliver products and Services to you, (b) provide you with information about products and Services you’ve ordered, (c) for internal research and development purposes, (d) when it is necessary for employees, agents, and contractors to operate or maintain this Site or to correct a technical problem, (e) to detect and prevent fraud and abuse to ensure the security and protection of all customers and others, such as to verify the existence or condition of your account; (f) to comply with the law and our legal obligations, including to respond to a request or order from a court, regulator, or government authority; and (g) to effectuate the sale, merger, acquisition, or other disposition of our assets or business (including in connection with any bankruptcy or similar proceedings). We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
Other Communications: From time to time, we may use Personal Data about you to inform you of products, programs, Services, and promotions that we believe may be of interest to you. If you or your employer is one of our customers, we may also inform you of such products, programs, Services, and promotions using Personal Data about you that you or your employer provided to us. If you would prefer that we not send electronic marketing messages to you, please see the “opt-out” section below.
Promotions: We may operate sweepstakes, contests, and similar promotions (collectively, “Promotions”). If you choose to enter the Promotions, we typically ask you for certain Personal Data when you enter and, if applicable, win a Promotion. You should carefully review the rules of each Promotion in which you participate, as they may contain additional important information about our use of Personal Data about you. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Data conflict with this Policy, the terms and conditions of such rules shall control. We use this information to operate the Promotions.
Other Business Purposes: We may also use Personal Data about you for other business purposes, such as data analysis (for example, to improve the efficiency of our Site and Services), editorial and feedback purposes, providing customer support, customizing and improving the content and layout of this Site, completing business transactions (for example, to confirm content requested is received by users), development of marketing and promotion plans and materials, statistical analysis of user behavior (for example, to understand what parts of this Site are of most interest to users), product development, market research, administering individual accounts, and meeting government regulatory requirements such as sales tax collection, audits, etc. We may also use Personal Data of journalist/media contacts for press release distribution or sharing other newsworthy developments related to our business activities. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
Administrative Communications: We reserve the right to use Personal Data to send you important information regarding this Site, products, Services, your account status, changes to this Site’s terms of use, this Policy, or any other policies, agreements, or transactions relevant to your use of this Site, products, and/or Services. Because this information may be important to your use of this Site, products, and/or Services, you may not opt-out of receiving such communications. We will engage in this activity to manage our contractual relationship with you and/or to comply with a legal obligation.

We may disclose Personal Data for the following purposes:

Third-Party Service Providers: We may provide Personal Data to third-party service providers, who provide services to us, including but not limited to, data analysis, order fulfillment, payment processing, and other services.
Affiliate Communications: We may transfer Personal Data among our affiliates to allow our affiliates to contact you regarding products, programs, Services, and promotions that they believe may be of interest to you, and such affiliates may otherwise use your Personal Data in accordance with this Policy. If you would prefer not to receive marketing communications from us or our affiliates, please see the “opt-out” section below. We will be the party responsible for jointly-used Personal Data.
Strategic Partners and Co-Branded Sites: From time to time, we may enter into a special relationship with another company that is not owned by or affiliated with us to provide or promote joint products, services, applications, or features (together, “Jointly Offered Items”). These special relationships may include co-branded websites (“co-branded pages”). Any information, including Personal Data